Services / Website Support
Website Service Ticket
$45 buys one prepaid hour of website support for one website. No Care Plan required, no contract. Need more time on the same project? Increase the quantity below.
Most requests get a reply within 48–72 business hours of payment. Work starts once we have everything we need.
What you can use your hour for
- Website troubleshooting and technical fixes
- Content updates (text, images, PDFs, videos)
- Adding or updating links, buttons, and forms
- Blog, portfolio, FAQ, or event updates
- Minor layout adjustments and styling changes
- WordPress, plugin, or CMS updates (when appropriate)
- Written website and marketing guidance
- Graphics for your website or digital marketing (time permitting)
What needs a separate quote
Custom development, new functionality, e-commerce enhancements, major redesigns, and extensive content creation fall outside an hourly ticket. We will quote those before any additional work begins — you are never billed for something you have not approved.
How it works
- Choose how many hours you need.
- Describe the request in as much detail as you can.
- Attach files or screenshots, and tell us what access we will need. Never send passwords here — we will email you a secure way to share them.
- We reply within 48–72 business hours of payment.
Time is billed in hourly increments. If your request needs more than you have prepaid, we contact you first.
$45.00
✓ No contract required · Reply in 48–72 business hours · You approve any extra work
What Your Hour Covers
- Website troubleshooting and technical fixes
- Content updates (text, images, PDFs, videos)
- Adding or updating links, buttons, and forms
- Blog, portfolio, FAQ, or event updates
- Minor layout adjustments and styling changes
- WordPress, plugin, or CMS updates
- Written website and marketing guidance
- Graphics for your site or digital marketing (time permitting)
What We Need From You
- The website URL the request applies to — one site per ticket
- A clear description of the problem or the change you want
- The steps that reproduce it, if something is broken
- Links to the specific pages affected
- Screenshots, documents, or a short screen recording where useful
- Confirmation that you own the site or are authorised to change it
- Never send passwords here — we email a secure link when access is needed
Not sure your file is ready? We review every upload free before it prints, and we'll tell you if anything needs fixing.
About this product
Need help with your website but don’t have an active STS Media Care Plan?
A Website Service Ticket covers one prepaid hour of website support for a single website. Purchase additional quantities if you need more time for the same project.
What your prepaid time can be used for
- Website troubleshooting and technical fixes
- Content updates (text, images, PDFs, videos, etc.)
- Adding or updating links, buttons, and forms
- Blog, portfolio, FAQ, or event updates
- Minor layout adjustments and styling changes
- WordPress, plugin, or CMS updates (when appropriate)
- Website consultation, marketing guidance, and general website support
- Graphics for your website or digital marketing (time permitting)
If your request requires custom development, new functionality, e-commerce enhancements, major redesigns, or extensive content creation, we’ll provide a separate quote before any additional work begins.
How it works
- Purchase the number of support hours you need.
- Describe your request in as much detail as possible.
- Attach any files or screenshots that will help us complete the work, and tell us what access we will need. Never send passwords in this form — if we need to log in, we will email you a secure way to share credentials.
- We’ll review your request and respond within 48–72 business hours after payment has been received.
Support time is billed in hourly increments. If your request requires more time than you’ve prepaid, we’ll contact you before performing any additional billable work.