FAQ's
Customer Service
Payment options are credit card via website, Bitcoin via website, cash app, money orders and cash.
Please Note: if the payment methods you choose takes a certain time to clear, this will affect the turnaround of your order.
No, but we display samples of our work on the website to help you make a judgment on whether we can take care of your design needs or not.
No. All work need to be paid in advanced. Non-refundable payment is due prior to work beginning
It helps our productivity. We assure you that we can’t remember everything you explain over the phone and will probably lose anything you sent through instant message or texting, so please submit order thru our website and you can email us additional information that you think might be helpful to your order.
Project time frames will vary due to client response times {revisions, content, etc} and require a set schedule prior to starting your project. Rush services are available at an additional cost if necessary
Client are sent a print version of the requested artwork as a jpg or png file at the requested size. We don’t not supply the Photoshop PSD files as part of the design request.
Graphic design projects can be ordered at any time. For web clients unfortunately my availability is very limited because I only take on a few clients a month (approximately 2-3) to ensure a quality product and client satisfaction. Most brand and web packages book out 1-2 months in advance and may take up to up to 2 months for completion!
Just about everything when it comes to design and branding (no joke, I love it all). From product development, product packaging, product photography & videos, custom gifts, print handling, product styling, social media guidance, etc! Just fill out my contact form and we can chat more!
After re-launching and re-branding my own business I decided to take a step back and really focus on my clients, my business resources, and my business moving forward. I want to spend more time with each client to build their brand as well as work with them to set goals and learn how to grow their business beyond just the new design. I look for clients who are serious about their new venture and are ready to invest into a new business identity. I strive to make each project independent from the other and create a brand that is memorable and unique. I also want to step outside the box with each website and brand and look for clients who are comfortable doing just that. I love pushing the limits and trying new things!
Print Jobs
To achieve a rich black for larger black coverage areas, we recommend the values C30 M20 Y20 K100. A black value of just K100 alone can sometimes appear as a darker grey and may not be as deep/rich compared to adding the supporting C30 M20 Y20 K100. A rich black also helps avoid potential overprint issues.
For smaller black type, we recommend one colour black at K100 to avoid potential registration issues.
Large Format Orders
For large format printing, we recommend using C80 M80 Y80 K100 for rich black values.
Your files should always be in CMYK. Anything else may result in color shifts and other unexpected results when the other color modes are converted into CMYK.
For best results, the design file should be built in CMYK color mode in the native application.
Please do not include any other color modes such as RGB or PMS in your design.
Please note: While we make every effort to produce a reasonable representation based on materials supplied by the customer, we do not guarantee color matching.
Please do not use any PMS colours in your file. The use of any PMS colours may result in an unwanted colour shift and other unexpected results.
The only accepted color mode for STS Media is CMYK, with the exception of a spot white on white ink files.
All images should be submitted in their final print size at 300 DPI. Lower resolution images can cause the printed product to look blurry or pixelated.
Please note that we may not have templates in the exact size that you require. However, here is what you can do:
1. You are welcome to contact us via Support Ticket if you do not see the template in our list, and although we cannot guarantee we can provide the exact template, we will see what we can do for you.
2. You can review the templates for the same product in a different size. This will provide some insight as to the amount of bleed and safety area needed.
3. You can email info@smellthesmoke.com with files for to pre-check before submitting an online order.
A 1/8″ bleed is required on all four sides of your artwork.
Bleed is extended artwork on all sides of the artwork to allow for cutter variance. Items such as background and design elements should always extend out of the trim margin.
Failing to provide full bleed and crop marks can result in the printed product showing a thin area of white on the edge.
If your file does not contain bleed, it may be rejected by our prepress department for a new file with bleed. This can result in delaying the completion of your job.
